Support & Help Center

How can we help?

Direct technical assistance from the developer. We answer all inquiries within 24 hours.

1. How do I exchange encryption keys with a contact?

Obscura offers two simple ways:
• In person, by QR code: one of you taps Share on the key and then Show In-Person QR Code; the other opens Keys > Add Key > Scan QR and scans it.
• By link or key code: send the key with Share through any app. Your contact taps the link (Obscura opens and adds the key) or pastes the key code or a shared secret phrase under Add Key > Paste Key.

2. Does Obscura require an internet connection?

No. Key generation, encryption (ChaCha20-Poly1305) and decryption run 100% on your device. You can use Obscura in Airplane Mode, with no cell signal or with Wi-Fi turned off. Only buying or restoring Pro needs a connection.

3. Can Dylan C Software recover my lost keys or messages?

No, by deliberate mathematical design. Obscura has no cloud servers, so we never receive or hold your keys. If you lose your keys and have no backup, nobody in the world can decrypt your messages.

4. How does Clipboard Auto-Decrypt work?

With Obscura Pro, when you copy an encrypted Obscura message in another app (like SMS or Telegram) and switch to Obscura, the app checks your clipboard in memory, finds the matching key by its 4-byte fingerprint and decrypts the message automatically. Nothing is logged or uploaded.

5. How do I restore my Obscura Pro purchase on a new device?

Open Obscura > Settings > tap Restore Purchases (or tap Restore on the Pro screen). Use the same Apple ID or Google account you bought with; your purchase is reactivated at no charge.

6. How do I cancel or change my subscription?

Subscriptions are billed and managed by Apple or Google:
• iPhone / iPad: open Settings > [your name] > Subscriptions > Obscura and tap Cancel Subscription.
• Android: open Google Play Store > profile icon > Payments & subscriptions > Subscriptions > Obscura and tap Cancel.